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Ventum Shipping, Order Cancellation, and Return Policies


 

WARRANTY 
We offer a lifetime warranty for the frame to the original owner which covers against defects in materials and workmanship. All bike purchases need to be registered within 30 days of receipt of purchase to activate the warranty plan. All components are covered by Ventum within 30 days of receipt of the bike. After 30 days, components are covered by the manufacturer’s own warranties. Ventum branded handlebars, paint and decals, stems, seat-posts, forks, and fairings are covered for one year from the date of purchase. Ventum will not incur shipping or labor costs associated with warranty replacement. 
 
What's not covered under my warranty?
The Ventum warranty does not cover issues that arise from the following: incorrect assembly after receipt of delivery; incorrect or poor maintenance; accessories and parts that are installed on the bike but are not intended for use with the bike; accidents, neglect, misuse, or modification to the frame; normal wear and tear; modification to the frame or materials; UV damage, corrosion, the use of incorrect cleaning products or incorrect seal-post insertion. 

Crash Replacement 
In the event of an accident we offer a crash replacement at a significantly reduced rate to get you back out and riding again. 
This replacement is for damage that occurs to the frame during riding and does not include cosmetic damage. 
This offer is valid for up to 5 years and is only available to the original owner, with proof of purchase. 
Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.  
If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product available.
Ventum will not incur shipping or labor costs associated with crash replacement. You will need to send the damaged product back to us before we send out the new product. 
 
Questions?

 

 For Orders Shipped and Received

Returns within 30 Days

You may return your item for a full refund, including the original shipping costs, within 30 days of receipt of your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error will be issued a partial refund, or denied return and re-shipped to you at Ventum’s discretion.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

To return your product, please send an email to support@ventumracing.com and provide the following information:

Full Name Used On Order
Order Number
Email Address Used On Order

Once we have acknowledged you return request, you should then carefully repackage and send your product to:

Ventum LLC
2775 S Highway 40, Suite 4
Heber City, UT 84032

You will be responsible for paying for your own shipping costs for returning your item.

We strongly suggest that you consider using a trackable shipping service and purchasing shipping insurance, because you are responsible for any loss or damage that occurs during the return shipping process.

All demo bike sales are final sales.

Returns after 30 Days

Ventum does not accept returns after 30 days from the date the item was received. If you received your order more than 30 days ago, and would like further assistance, please send an email to support@ventumracing.com and provide the following information:

Full Name Used On Order
Order Number
Email Address Used On Order

International Shipping

While Ventum offers global shipping for your purchases, it is the recipient's responsibility to ensure that the destination country allows for the lawful importation of Ventum products. Laws and regulations of the destination country dictate what import taxes, fees, and customs duties are applicable to the purchases. All import taxes, fees, and customs duties are the responsibility of the recipient as the importer of record. Ventum cannot foresee when purchases will be subject to additional customs clearance requirements, and cannot affect how they will be applied. Additional customs clearance requirements may extend the delivery date past the original estimate. Please contact the customs officials of the destination country for more information on their policies.