While Ventum offers global shipping for your purchases, it is the recipient's responsibility to ensure that the destination country allows for the lawful importation of Ventum products. Laws and regulations of the destination country dictate what import taxes, fees, and customs duties are applicable to the purchases. All import taxes, fees, and customs duties are the responsibility of the recipient as the importer of record. Ventum cannot foresee when purchases will be subject to additional customs clearance requirements, and cannot affect how they will be applied. Additional customs clearance requirements may extend the delivery date past the original estimate. Please contact the customs officials of the destination country for more information on their policies.
Pre-Orders / Orders Not Yet Processed
You may cancel your order for any reason prior to processing and receive a full refund (a credit will automatically be applied to your credit card or original method of payment).
If you wish to cancel your order, please send an email to email@example.com and provide the following information:
Once we ship your order, you may no longer cancel the order; you must then wait until you receive your order, and which point you may request a return.
For Orders Shipped and Received
Returns within 30 Days
You may return your item for a full refund, including the original shipping costs, within 30 days of receipt of your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error will be issued a partial refund, or denied return and re-shipped to you at Ventum’s discretion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, please send an email to firstname.lastname@example.org and provide the following information:
Once we have acknowledged you return request, you should then carefully repackage and send your product to:
You will be responsible for paying for your own shipping costs for returning your item.
We strongly suggest that you consider using a trackable shipping service and purchasing shipping insurance, because you are responsible for any loss or damage that occurs during the return shipping process.
All demo bike sales are final sales.
Returns after 30 Days
Ventum does not accept returns after 30 days from the date the item was received. If you received your order more than 30 days ago, and would like further assistance, please send an email to email@example.com and provide the following information: